Hello Team ,
I need your help in reosolving the problem which we are facing regarding BSOD. When we are shutting down or restarting our z230 workstation, it's giving us BSOD.
I checked the dump files and I got the below result. I assume that it's relate to network card drive and I downloaded the driver and installed a new one from Intel website. However, when i check the driver version after installing. It's giving the same version as before.
Please advise,
NIC details : Intel(R) Ethernet 1210-T1 GbE NIC
Driver version : 12.13.27.0
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80075ac060, Physical Device Object of the stack
Arg3: fffff80003c073d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800d58c6c0, The blocked IRP
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
SYSTEM_MANUFACTURER: Hewlett-Packard
SYSTEM_PRODUCT_NAME: HP Z230 Tower Workstation
SYSTEM_SKU: D1P34AV
BIOS_VENDOR: Hewlett-Packard
BIOS_VERSION: L51 v01.52
BIOS_DATE: 07/20/2015
BASEBOARD_MANUFACTURER: Hewlett-Packard
BASEBOARD_PRODUCT: 1905
DUMP_TYPE: 2
BUGCHECK_P1: 3
BUGCHECK_P2: fffffa80075ac060
BUGCHECK_P3: fffff80003c073d8
BUGCHECK_P4: fffffa800d58c6c0
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f
MODULE_NAME: pci
FAULTING_MODULE: fffff88000e6a000 pci
CPU_COUNT: 8
CPU_MHZ: d40
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1D'00000000 (cache) 1D'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_SESSION_HOST: FARAZ-LAPTOP
ANALYSIS_SESSION_TIME: 06-30-2017 08:31:27.0369
ANALYSIS_VERSION: 10.0.15063.400 amd64fre
DPC_STACK_BASE: FFFFF80003C0DFB0
STACK_OVERFLOW: Stack Limit: fffff80003c07fb0. Use (kF) and (!stackusage) to investigate stack usage.
STACK_TEXT:
fffff800`03c07388 fffff800`035473f0 : 00000000`0000009f 00000000`00000003 fffffa80`075ac060 fffff800`03c073d8 : nt!KeBugCheckEx
fffff800`03c07390 fffff800`034dfd4c : fffff800`03c074d8 fffff800`03c074d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x2e4b0
fffff800`03c07430 fffff800`034dfbe6 : fffff800`03689fe0 00000000`00021676 00000000`00000000 fffffa80`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`03c074a0 fffff800`034dface : 00000004`f83b9860 fffff800`03c07b18 00000000`00021676 fffff800`03657148 : nt!KiProcessExpiredTimerList+0xc6
fffff800`03c07af0 fffff800`034df8b7 : 00000001`a5841ac2 00000001`00021676 00000001`a5841add 00000000`00000076 : nt!KiTimerExpiration+0x1be
fffff800`03c07b90 fffff800`034cc10a : fffff800`03653e80 fffff800`03661cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`03c07c40 00000000`00000000 : fffff800`03c08000 fffff800`03c02000 fffff800`03c07c00 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: bee7b2e873cebb80ce3bc57f8a70974a00ac97d4
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: cf61ed6069e8e5dcf4f7574007d0e35a0f536766
THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.1.7601.17514
FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys
BUCKET_ID: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys
PRIMARY_PROBLEM_CLASS: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys