I had been using the Intel Driver Update Utility (IDUU) to keep my Intel networking drivers (wired and wireless) current, which worked well.
Just now, the IDUU updated automatically to the "Intel Driver and Support Assistant" (v3.3.0.4). The install completes, but when I attempt to "Check for New Drivers", a browser page is opened (Intel® Driver & Support Assistant) which contains the error "Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help."
I run Windows 10 Pro x64 1709 build 16299.371 and Google Chrome x64 version 65.0.3325.181.
This is a remarkably unhelpful error message. It says nothing about what the "scan" was doing when it failed, nor what the "something" was that caused the failure. Beyond that, the FAQ for the Intel Driver and Support Assistant, to which the user is referred, does not appear to contain anything relevant to scan failures. Searching the web for this issue suggests there are log files generated by the Assistant, but not even that appears to be mentioned in the FAQ (and in those other support threads, those who have provided these log files don't appear to have received any sort of response... I assume review of the log files is still pending... since January).
I am guessing no meaningful support actually exists for this Intel application.
Can anyone direct me to further information on this problem? Is there any sort of workaround?
I suspect not. I suppose I will have to abandon using a utility to keep my drivers current, and check for them manually. Unfortunate.
Anyway, thanks in advance for any information.
Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.
Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.