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Ethernet problems I218-V

Hi everybody.

 

Lately I've been experiencing lots of troubles with my wired connection on my new windows 10 computer. Connection keeps dropping every now and then. Plus, when it is working, I noticed that the speed is significantly decreased (I hired a 10 mb/s broadband but I am getting about 2.5 mb/s these days). My knowledge in computering is quite basic and limited, so I tried several things I found on different sites. Nothing seems to put things right for me so far, so I decided to try in this community...

 

The first thing I tried was looking up for new ethernet drivers. And here is the first curious thing: although the latest driver version published on the download center is 20.4.1, after I run the installation wizard it keeps showing a different version. Why? I have no idea.

 

I also tried running a command prompt, "netsh winsock reset". It kind of scared me at first because it somehow disabled my mouse drivers , but after fixing those, I had a look at the internet and the connection problems persist.

 

If I run the troubleshoot thing it keeps pointing at a "default gateway" issue. I am not sure what that is, but everywhere I look on the internet people talk about drivers and w10 being flawed.

 

Does anyone have any new inputs? I'd appreciate some new ideas. The computer is quite new, I don't like struggling with all this after such a short time enjoying it.

 

Thanks in advance.


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