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Unable to establish link with Intel 82599ES 10-Gigabit SFI/SFP+ Network Connection

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Hi,

 

I'm looking for help establishing (and troubleshooting) a link to a SPAN in promiscuous mode on Ubuntu Server 14.04.

 

This link was up and running and seeing packets for a few weeks. To help with an application issue, we installed the PF_RING kernel module, and after a server reboot, we have not been able to establish a link. We've rolled back our changes and removed PF_RING, but we are still not able to establish a link, and I'm looking for some help.

 

We've looked at our Gigamon SPAN and it appears to be sending data to our device but we have not been able to see any traffic ('tcpdump -i em1 -vv' does not see any traffic).

 

Any help would be greatly appreciated.

 

Jeff

 

$ifconfig  em1

em1      Link encap:Ethernet  HWaddr ec:f4:bb:**:**:**

          UP BROADCAST NOARP PROMISC MULTICAST  MTU:1500  Metric:1

          RX packets:0 errors:0 dropped:7180 overruns:0 frame:0

          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0

          collisions:0 txqueuelen:1000

          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

 

 

$ sudo ethtool em1

Settings for em1:

  Supported ports: [ FIBRE ]

  Supported link modes:   1000baseT/Full

                          10000baseT/Full

  Supported pause frame use: No

  Supports auto-negotiation: Yes

  Advertised link modes:  1000baseT/Full

                          10000baseT/Full

  Advertised pause frame use: No

  Advertised auto-negotiation: Yes

  Speed: Unknown!

  Duplex: Unknown! (255)

  Port: FIBRE

  PHYAD: 0

  Transceiver: external

  Auto-negotiation: on

  Supports Wake-on: umbg

  Wake-on: g

  Current message level: 0x00000007 (7)

        drv probe link

  Link detected: no

 

$ cat /var/log/syslog | grep ixgbe

Feb 17 15:16:46 servername kernel: [    7.371724] ixgbe: Intel(R) 10 Gigabit PCI Express Network Driver - version 3.15.1-k

Feb 17 15:16:46 servername kernel: [    7.371727] ixgbe: Copyright (c) 1999-2013 Intel Corporation.

 

$ cat /var/log/syslog | grep em1

Feb 17 15:16:46 servername kernel: [  11.789614] systemd-udevd[572]: renamed network interface eth0 to em1

Feb 17 15:16:46 servername kernel: [  14.071614] IPv6: ADDRCONF(NETDEV_UP): em1: link is not ready

Feb 17 15:16:46 servername kernel: [  15.404429] ixgbe 0000:01:00.0: registered PHC device on em1

Feb 17 15:16:46 servername kernel: [  15.509280] IPv6: ADDRCONF(NETDEV_UP): em1: link is not ready

Feb 17 15:16:47 servername kernel: [  15.580413] ixgbe 0000:01:00.0 em1: detected SFP+: 6

Feb 17 15:16:48 servername kernel: [  16.713425] device em1 entered promiscuous mode

Feb 17 15:16:48 servername kernel: [  17.498677] ixgbe 0000:01:00.0 em1: detected SFP+: 6

$sudo ethtool -m em1

  Identifier                                : 0x03 (SFP)

  Extended identifier                      : 0x04 (GBIC/SFP defined by 2-wire interface ID)

  Connector                                : 0x07 (LC)

  Transceiver codes                        : 0x10 0x00 0x00 0x01 0x00 0x00 0x00 0x00

  Transceiver type                          : 10G Ethernet: 10G Base-SR

  Transceiver type                          : Ethernet: 1000BASE-SX

  Encoding                                  : 0x06 (64B/66B)

  BR, Nominal                              : 10300MBd

  Rate identifier                          : 0x02 (8/4/2G Rx Rate_Select only)

  Length (SMF,km)                          : 0km

  Length (SMF)                              : 0m

  Length (50um)                            : 80m

  Length (62.5um)                          : 30m

  Length (Copper)                          : 0m

  Length (OM3)                              : 300m

  Laser wavelength                          : 850nm

  Vendor name                              : Intel Corp     

  Vendor OUI                                : 00:1b:21

  Vendor PN                                : FTLX8571D3BCV-IT

  Vendor rev                                : A 

  Optical diagnostics support              : Yes

  Laser bias current                        : 26.446 mA

  Laser output power                        : 0.6639 mW / -1.78 dBm

  Receiver signal average optical power    : 0.0014 mW / -28.54 dBm

  Module temperature                        : 51.65 degrees C / 124.97 degrees F

  Module voltage                            : 3.3214 V

  Alarm/warning flags implemented          : Yes

  Laser bias current high alarm            : Off

  Laser bias current low alarm              : Off

  Laser bias current high warning          : Off

  Laser bias current low warning            : Off

  Laser output power high alarm            : Off

  Laser output power low alarm              : Off

  Laser output power high warning          : Off

  Laser output power low warning            : Off

  Module temperature high alarm            : Off

  Module temperature low alarm              : Off

  Module temperature high warning          : Off

  Module temperature low warning            : Off

  Module voltage high alarm                : Off

  Module voltage low alarm                  : Off

  Module voltage high warning              : Off

  Module voltage low warning                : Off

  Laser rx power high alarm                : Off

  Laser rx power low alarm                  : On

  Laser rx power high warning              : Off

  Laser rx power low warning                : On

  Laser bias current high alarm threshold  : 11.800 mA

  Laser bias current low alarm threshold    : 2.000 mA

  Laser bias current high warning threshold : 10.800 mA

  Laser bias current low warning threshold  : 3.000 mA

  Laser output power high alarm threshold  : 0.8318 mW / -0.80 dBm

  Laser output power low alarm threshold    : 0.1585 mW / -8.00 dBm

  Laser output power high warning threshold : 0.6607 mW / -1.80 dBm

  Laser output power low warning threshold  : 0.1995 mW / -7.00 dBm

  Module temperature high alarm threshold  : 78.00 degrees C / 172.40 degrees F

  Module temperature low alarm threshold    : -13.00 degrees C / 8.60 degrees F

  Module temperature high warning threshold : 73.00 degrees C / 163.40 degrees F

  Module temperature low warning threshold  : -8.00 degrees C / 17.60 degrees F

  Module voltage high alarm threshold      : 3.7000 V

  Module voltage low alarm threshold        : 2.9000 V

  Module voltage high warning threshold    : 3.6000 V

  Module voltage low warning threshold      : 3.0000 V

  Laser rx power high alarm threshold      : 1.0000 mW / 0.00 dBm

  Laser rx power low alarm threshold        : 0.0100 mW / -20.00 dBm

  Laser rx power high warning threshold    : 0.7943 mW / -1.00 dBm

  Laser rx power low warning threshold      : 0.0158 mW / -18.01 dBm


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