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Access Error after NVMUpdatePackage on X710-DA2 .

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Hi ,

 

   We upgraded firmware of X710-DA2 (EtrackID was added into .cfg file )  and after that card shows access error , how to recover it ?

 

    Server : ProLiant DL380 Gen10

    OS : 14.04.1-Ubuntu , 3.16.0-77-generic (our internal requirement )

    NICs : HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter (Embedded )

           Intel(R) Ethernet Converged Network Adapter X710 (Field Replacable)

 

     What we have done :

     1. Upgraded driver to 2.4.10

     2. Tried NVMUpdatePackage , it displayed update not available.

     3. After looking at couple of forum threads for same issue ,we added EtrackID to the nvmupdate.cfg and tried again , upgrade failed with error .

     4. After system reboot , ports are not showing in ifconfig .

 

Vendor ID IS : 8086 , DEVID is : 5172 , used in PCIe 3.0, x8

 

sudo lspci | egrep -i --color 'network|ethernet'

02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.1 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.2 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.3 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

13:00.0 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

13:00.1 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

5d:00.0 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

5d:00.1 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

 

admin@versa-flexvnf: ~] # ethtool -i eth4

driver: i40e

version: 0.4.10-k  <<<< First updated Driver .

firmware-version: f5.60 a1.5 n05.60 e800033b1  <<<<

bus-info: 0000:5d:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: no

 

[admin@versa-flexvnf: ~] # sudo ethtool -i eth4

driver: i40e

version: 2.4.10  <<<<<<< Driver update ok

firmware-version: 5.60 0x800033b1 1.1752.0  <<<<<<<<

bus-info: 0000:5d:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

 

[admin@versa-flexvnf: Linux_x64] # sudo ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.30.22.3

Copyright (C) 2013 - 2017 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [***|......]

Num Description                               Ver. DevId S:B    Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network       4.65  1572 00:019      Update not    

    Adapter X710                                                     available

02) HPE Ethernet 10Gb 2-port 562FLR-SFP+      5.96  1572 00:093      Update not        

    Adapter                                                           available

 

We looked at forum for possible reason for displaying Update not available and found EtrackID is not available at nvmupdate.cfg , we added our EtrackID to the list .

800033B1 was added as shown below .

 

605 BEGIN DEVICE

606 DEVICENAME: XL710

607 VENDOR: 8086

608 DEVICE: 1572

609 NVM IMAGE: X710DA2_6p01_CFGID7p2_OEMGEN.bin

610 OROM IMAGE: BootIMG.FLB

611 EEPID: 80003483

612 REPLACES: 8000191B 80001920 80001DC0 80001F54 80001FA4 80002282 8000206E 800024C6 8000252E 8000252F 80002530 80002892 80002927 80002928 80002929 80002C44 800033B1

613 EEPROM MAP: PF_Alloc_WOL_DIS.txt

614 RESET TYPE: REBOOT

615 END DEVICE

 

[admin@versa-flexvnf: Linux_x64] # sudo ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.30.22.3

Copyright (C) 2013 - 2017 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [***|......]

Num Description                               Ver. DevId S:B    Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network       4.65  1572 00:019 Update not    

    Adapter X710                                                available

02) HPE Ethernet 10Gb 2-port 562FLR-SFP+      5.96  1572 00:093 Update        

    Adapter                                                     available

Options: Adapter Index List (comma-separated), [A]ll, e[X]it

Enter selection:A

Would you like to back up the NVM images? [Y]es/[N]o: Y

Update in progress. This operation may take several minutes.

[****|.....]

Tool execution completed with the following status: An error occurred when updating a firmware module

Press any key to exit.

 

We rebooted device after failure and found ports are not coming and check the update again .

 

[admin@versa-flexvnf: Linux_x64] # sudo ./nvmupdate64e

[sudo] password for admin:

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.30.22.3

Copyright (C) 2013 - 2017 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [..********]

Num Description                               Ver. DevId S:B    Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network       4.65  1572 00:019 Update not        

    Adapter X710                                                available

02) HPE Ethernet 10Gb 2-port 562FLR-SFP+            1572 00:093 Access error   <<<<<<<<<<<<

    Adapter                                                    

Options: Adapter Index List (comma-separated), [A]ll, e[X]it

Enter selection:X

 

Is there a way to recover the card back ?

 

Thanks,

Sai Chandra .


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